How do I place an order on your website?
Please follow the steps below to place an order:
1. Visit our website www.Celestial-Scent.com and select the items you like.
2. Select the quantity you would like and click "Add to Cart".
3. You can then "View Cart" or "Proceed to Checkout".
4. Enter your billing and shipping details.
5. Select your preferred payment method.
6. Review your order and click "Place Order".
Have a great shopping experience!
The item I want is out of stock. What should I do?
While we do our best to keep our inventory in stock, some items may be temporarily out of stock. If the item you are interested in is out of stock, please contact us at fbkj888@outlook.com for assistance.
Where do you ship to?
We ship to most locations within the United States.
Do you ship internationally?
We are currently focused on serving customers within the United States. We hope to offer
International delivery in the near future.
Have fun shopping!
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your package on our website or the carrier's website.
When will I receive my order?
Your item will be delivered within 2-5 business days.
(Delivery times are estimates and are subject to your order being accepted and approved.)
What are your shipping charges?
We offer free shipping on all orders within the United States.
What payment methods do you accept?
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay
Google Pay
Have fun shopping!
What currency will the payment be in?
All purchase and shipping charges are charged in US Dollars (USD).
What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 14 days of purchase.
How do I return my product?
You can log in to your account:
Navigate to "My Orders".
Click "Returns".
Follow the instructions to complete your return request.
Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Exchange Rules and Conditions:
Returns are accepted within 14 days from the date of purchase.
● Returned merchandise must be in its original condition and packaging, unopened and sealed, with all accessories (including promotional gifts).
● We do not currently offer exchanges. Happy shopping with Celestial-Scent!
If you have any questions, please feel free to contact our customer service team at fbkj888@outlook.com.